Refund & Cancellation Policy
We believe in keeping things straightforward. Below is our complete policy on cancellations, refunds, and dispute resolution — written in plain language.
Effective date: 1 April 2026
- Every new account receives a 14-day free trial — no credit card required.
- During the trial you have full access to the features of the plan you select.
- If you choose not to subscribe at the end of the trial, your account remains active in read-only mode — you will not be charged.
- We will never auto-charge you without clear, prior confirmation.
If you believe a charge on your card statement is incorrect, we ask that you contact us first at [email protected] before initiating a chargeback with your bank or card issuer. In most cases we can resolve the matter within 1–3 business days, often faster than the chargeback process itself.
When you raise a chargeback:
- We will be notified by Paystack and have 10 business days to respond.
- We will investigate the transaction in good faith and provide supporting evidence to the card scheme — including signup logs, IP address, login history, plan, billing date and any communication on the matter.
- If the chargeback is upheld in your favour, no further action is required from you.
- If the chargeback is reversed (declined by the bank), the original charge stands and we may charge a reasonable administrative fee of up to R250 in line with section 51 of the Consumer Protection Act, where the Act allows.
⚠️ Friendly Fraud Notice
Filing a chargeback for a service that has been rendered as agreed (e.g. you used the platform for the period billed) is considered "friendly fraud" by card schemes. We reserve the right to suspend the account while the chargeback is investigated and to refuse re-enrolment of the affected payment method.
If your bank charges you an admin or investigation fee for the chargeback, we are unfortunately not in a position to refund that fee — it is levied directly by your bank.
For any billing, refund, or cancellation queries:
Email: [email protected]
Response time: Within 1 business day
Subject line format: [Refund Request] / [Cancellation] / [Billing Query] — Your account email
Please include your registered email address and, if applicable, your Paystack transaction reference so we can locate your account quickly.
This policy may be updated from time to time. We will notify active subscribers of any material changes via email at least 14 days in advance.
Last updated: 1 April 2026